Letter To Our Patients

Dear Sir or Madam, 

We are writing with exciting news that will directly impact the way we can treat and offer you care! We have partnered with an online telehealth platform called Anywhere Healthcare to offer virtual healthcare. 

We may use this platform as a screening tool, for follow up appointments, wellness check-ins, exercise progression, and even for initial evaluations and treatments as accepted by provider and insurance. 

We believe this will be an added enhancement to your patient experience at ProMotion. You will still receive the same impeccable quality of care, but it will be from the comfort, convenience, and safety of your own home or office. 

All that is needed on your part is to go to Anywhere.Healthcare, and click on “PATIENT SIGNUP” then follow the prompts to set up your account. Once you have set up your account, you will be able to log into the “Patient Portal” and select your provider. From there, you will be able to receive, request, approve, or modify appointment times. For questions about whether your insurance will cover your visit, please reach out to our Patient Relations Specialists in Florence or Lake City at (843) 407-0377 or (843) 374-0185, respectively. 

There are no extra fees to use the telehealth platform, and the apps are free. You can access it on a Mac, PC, and every type of tablet or smartphone. We want to assure you it is fully HIPAA-compliant, like all electronic medical records in hospitals, which means your data is completely secure. Here are the links to the apps:

 

DOWNLOAD FOR ANDROID

 

DOWNLOAD FOR APPLE

 

We are really excited about the possibility to expand our reach as practitioners and to deliver more care to a wider scope of individuals. There are so many people who don’t live near a health center or are suffering too much to travel to one. If you are one of these individuals, we welcome you to a next level patient experience! We look forward to partnering with you and helping you to Move Better, Live Better and Play Better. 

 

In health and gratitude, 

Your Team at ProMotion Rehab and Sports Medicine                        

 

Optimizing Your Telehealth Experience:

Telehealth may be something brand new for you and maybe you’re wondering what to expect as a patient! Here are some suggestions to have the best experience while connecting with your provider.

  1. Accessing the Software: See instructions above about accessing Anywhere Healthcare’s HIPAA-compliant video conference platform. 
  2. Hardware Needs:

You will need a computer, tablet, or mobile device to access the software. Your provider will let you know what is best for you to use to connect with the software.

Your device must have a microphone (either internal or external) so that you can communicate with your provider.

Your device must also have a camera (either internal or external) so that you can be seen by your provider during the visit.

  1. Internet connection/WiFi

Having a strong and solid internet connection is vital to having a positive telehealth experience.  Some software performs well at a slow connection speed, but most do not. Ideally, your internet speed should be at least 15Mbps download and 5Mbps upload. Here is a link to check your speed! 

If your speed is consistently slow, you may want to contact your internet provider and ask about getting faster service. 

If your internet is not performing as it should, you may want to try a wired internet 

connection. Using a cable connected directly to your router or modem can often be much faster. 

Using your mobile device can also be a solution however, data plans and costs may limit usage. 

For other ways to maximize your digital healthcare experience.

  1. Make yourself comfortable. Choose a location in which you can be most comfortable both physically and emotionally.  You may be asked by your provider to move during your visit so make sure you have room to move! You want to be able to share information freely with your provider, so other people in the room may not provide enough privacy. The more comfortable you are in your surroundings, the better the outcome of the visit will be.
  2. Wear comfortable clothes that allow for movement that can be seen over video. Having snug fitting clothes allows for your provider to assess how parts of your body move to determine the best intervention. 
  3. Be safe. Please do not try to have a telehealth visit while driving or performing other activities that may cause harm.
  4. Location. Choose a location that is quiet and private without distractions. This is a healthcare appointment and distractions can make the appointment challenging for everyone. Removing distractions will allow you to focus fully on your learning and your healing.
  5. Choose a Consistent Location. Using the same space for every visit allows for your provider to know what equipment and furniture is available for treatment.